SHIPPING POLICY

 

At Casa ManoMano, we are committed to delivering your handcrafted resin art and home decor safely and on time. This Shipping Policy explains our order processing, delivery, domestic shipping, international shipping, tracking, and delivery-related procedures.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are generally processed and prepared within 1–2 business days (please note: custom or personalized resin pieces may require additional curing and preparation time).

  • Orders are normally not processed or dispatched on Sundays and public holidays.

  • Processing may take extra time during peak seasons, festive sales, or periods of high order volume.

  • Customers will receive shipping/tracking information via email or SMS after dispatch wherever tracking is available.

2. Domestic Shipping – India

  • Casa ManoMano ships products across India through reliable courier and logistics partners.

  • Average delivery time is approximately 3–7 business days after dispatch.

  • Delivery times may vary depending on the customer’s location, courier availability, weather conditions, and transit circumstances.

  • Remote and non-serviceable locations may require additional delivery time.

  • Customers are strictly responsible for providing a complete, accurate delivery address and active contact number.

3. International Shipping / Export

  • Casa ManoMano may ship selected handcrafted products to eligible international destinations.

  • International orders are shipped through available courier and logistics partners.

  • International delivery time depends on the destination country, shipping method, customs clearance, and local delivery conditions.

  • Customers must provide accurate international shipping and contact information.

  • Customs duties, import taxes, local charges, or other fees imposed by the destination country are payable by the customer unless otherwise stated at checkout.

  • Customs clearance and inspections may cause delivery delays beyond the control of Casa ManoMano.

4. Shipping Charges

  • Applicable domestic shipping charges, if any, will be displayed clearly during checkout.

  • International shipping charges vary depending on the destination, package weight, volumetric dimensions, and specialized protective packaging required for fragile resin art.

  • Customs duties, import taxes, and destination-country charges are separate unless specifically stated otherwise.

5. Order Tracking

  • After dispatch, tracking information will be provided to the customer wherever tracking is available.

  • Customers can use the tracking link and details provided by Casa ManoMano or the logistics partner to monitor their shipment status.

6. Delayed Delivery

Delivery delays may occasionally occur due to:

  • Unfavourable weather conditions

  • Public holidays or festivals

  • High shipping volumes

  • Courier or logistics network issues

  • Incorrect or incomplete delivery address

  • Remote delivery locations

  • Customs clearance procedures

  • Government restrictions or unforeseen circumstances

  • Such delays are often beyond the control of Casa ManoMano, but we will always assist you in tracking your package.

7. Lost or Damaged Shipments

  • Because resin and home decor pieces can be fragile, if an order arrives damaged or appears lost in transit, customers must contact Casa ManoMano within 48 hours of delivery with order details and clear photographic/video evidence of the damage (including the outer packaging).

  • Casa ManoMano will coordinate with the respective logistics partner and take reasonable steps to investigate and provide a suitable resolution or replacement.

8. Incorrect Address

  • Customers are responsible for providing a complete, accurate delivery address and working contact information.

  • If a shipment is returned to us due to an incorrect, incomplete address or repeated failure of delivery attempts, additional shipping charges will apply for re-dispatching the order.